TERMS AND CONDITIONS IMPORTANT Please read this document carefully together with your schedule of protection to make sure you understand the protection including conditions and exclusions. When you purchased this protection, you selected the appropriate level of protection(s) that most suit your needs. This plan may be cancelled at any time and please refer to cancellation provisions contained in these Protection terms and conditions. Tanta Secure Limited is a company registered under the laws of the Federal Republic of Nigeria. Phone | (+234) 906 254 7071 Email | [email protected] WHO PROVIDES YOUR PROTECTION? This protection is arranged by Tanta Secure Limited YOUR DEVICE PROTECTION PLAN In return for the payment of your first- rate payment, we will provide plan to repair or replace your device during the period of plan and for the scheme(s) specified in your Schedule of Protection and subject to the terms, conditions and exclusions shown below or as amended in writing by us. The full annual payment, for 12 months scheme, can be paid or you may make payments twice a year as specified in your Schedule of Protection. Your policy starts immediately from the day of premium payment of ₦12,000/annum (payment varies based on device cost) respectively. The company’s maintenance card is issued to the user at the point of purchase to serve as proof of payment. However, if at the end of your protection, no damage reported on your device, we will refund 70% of your payment. DEFINITIONS Throughout your subscription wherever words and phrases appear in bold they are defined as below: Accessories shall mean items such as but not limited to, chargers, protective cases, headphones and hands-free devices but excludes SIM cards and wearables. Accidental damage shall mean unintentional damage caused to your device including broken screens, which makes the use of the device unworkable. Computer virus shall mean a set of corrupting, harmful, or otherwise unauthorized instructions or code, whether these have been introduced maliciously or otherwise, and multiply themselves through a computer system or network of whatsoever nature. Wear and tear damage shall mean non-structural damage that does not affect the functionality or operation of the device including but not limited to scratches dents and marks caused by normal wear and tear and/or general usage Device means the item(s) protected by us and purchased and owned by you and in full working order when you purchased this protection as detailed in your schedule of protection. Device age limit means the maximum age that applies to your device at the time of subscription inception, or added to an existing subscription, to be eligible for protection. The age of the device is defined by the purchase date. Please be aware that your claim will be invalidated if the age of the device exceeds the age limit at the time of subscription inception. Electronic data shall mean facts, concepts and information stored to form useable data for communications, interpretations, or processing by electronic or electromechanical data processing or other electronically controlled hardware, software and other coded instructions for the processing and manipulation of data, or the direction and manipulation of such hardware. Excess means the amount you pay towards each claim. Liquid damage means unintentional damage caused to your device as a result of coming into contact with a liquid. Proof of purchase means an original receipt and any other documentation required to prove your device was purchased and that it is owned by you – including the date of purchase, make, model, serial and IMEI number of your device, where applicable. Mechanical defects shall mean your device being inoperable due to a sudden and unforeseen fault as a result of the failure of internal electronic or mechanical components or defects when out of the manufacturer’s warranty period. Reasonable precautions shall mean all measures that would be deemed appropriate to expect a person to take in the circumstances to prevent loss, accidental damage or theft of your device, for example: having your device in a suitable case, ensuring all standard security measures including PIN and Passwords are utilized and are set to a number other than default or sequential/multiple characters; having your device with you whilst playing sport or near open water. Terrorism shall mean any act of any person or organization involving causing or threatening harm or putting the public or any section of the public in fear if it is likely that the purpose is of a political, religious, ideological (of an intellectual or rational nature) or similar nature Theft means the unauthorized dishonest appropriation or attempted appropriation of your device specified on your protection schedule, by another person with the intention of permanently depriving you of it. Unattended means where your device has been left unattended and reasonable precautions have not been taken and that the device is not within your sight at all times and/or out of your arms-length reach We, Us, our shall mean Tanta Secure Limited You, You shall mean the private individual or company detailed on the plan schedule THE LEVELS OF PROTECTION FOR YOUR PLAN The plan covers your device as procured by and identified in your schedule of protection for; Our Plans cover your device as procured by you and identified in your schedule of protection for; 1. Cracked Screen: The Company will replace your screen in the event that the screen of your device is broken or unusable or if you LCD screen gets dimmer over time, discolored or gets lines through the display. 2. Liquid Damage: The Company will fix your device in the event that your device is damaged as a result of it accidentally coming into contact with any liquid. Doesn't matter if it's one splash, one spill, or full immersion. 3. Drops: From cracked screens to broken internal parts we cover the big damage that can come from the smallest falls. 4. Antenna/Wi-Fi Failure: The Company will fix your device if it can’t get a signal where others on the same network can, there might be a problem with the antenna or in case of Wi-Fi failure, which can take your device off the grid. 5. RAM or Memory Failure: The Company will cover internal RAM or Memory chips that, if they fail can drag your smartphone or computer's speed with them. 6. Charging Port Failure: The Company will fix your device if you need to wiggle the power or charging cord or hold the cable in place to get a charge, it might be the port, not the cable. 7. Battery Failure: The company will replace your battery if the original battery won’t hold at least a 50% charge. 8. All Mechanical/Electrical Failures: The company will fix your item, when it damaged as a result of mechanical or electrical failures. 9. Cleaning, inspection or routine servicing: The company will run weekly or monthly maintenance on protected item(s). EXCESS (WHAT YOU PAY) NOTE: You will have to renew your plan, if you exceed your repair quota for your subscription period. Device Category Screen Replacement Liquid Damage Other Damages Assertions Start cost up Monthly Subscription Max Claim ₦0 - ₦50,000 1 3 5 NIL N1,000 ₦100,100 - ₦150,000 1 3 5 NIL N2,000 ₦150,100 - ₦200,000 1 3 5 NIL N3,000 ₦200,100 - ₦250,000 1 4 5 NIL N4,000 ₦250,100 - ₦300,000 1 4 5 NIL N5,000 ₦300,100 - ₦350,000 1 4 5 NIL N6,000 ₦350,100 - ₦400,000 1 4 5 NIL N7,000 ₦400,100 - ₦450,000 1 4 5 NIL N8,000 ₦450,100 - ₦500,000 1 5 5 NIL N9,000 ₦500,100 - ₦550,000 1 5 5 NIL N10,000 ₦550,100 - ₦600,000 1 5 5 NIL N11,000 ₦600,100 - ₦650,000 2 5 5 NIL N12,000 ₦650,100 - ₦750,000 2 5 5 N3000 N13,000 ₦750,100 - ₦850,000 2 5 5 N3000 N14,000 ₦850,100 - ₦1,000,000 2 5 5 N3000 N15,000 WHAT IS NOT COVERED Applying to all sections of the plan, the protection would not cover; 1. Repairs or any other costs for; • Any Repairs carried out by third party repair centers not authorized or agreed for use by us • Wear and tear to the devices and/or gradual deterioration of performance • Cosmetic Damage • Devices manufactured wholly or partially from precious metals, stones or crystal 2. Any claim if the serial number or IMEI (International Mobile Equipment Identity) has been tampered with in any way. 3. Any expense incurred as a result of not being able to use the Device, or any cost other than the cost of repair of the damaged screen. 4. Any loss or damage to information or data or software contained in or stored on the device whether arising out of a claim or otherwise. 5. Accidental liquid damage of any kind to any of its parts or accessories. 6. Items purchased from an online auction site. 7. Claims arising from terrorism, war or invasion, acts of foreign enemies, hostilities whether war is declared or not, rebellion, revolution, insurrection, military or usurped power, confiscation, nationalization or requisition or destruction or damage to property under the order of any government or public or legal authority. 8. Claims arising from damage or destruction caused by ionizing radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel; or radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or component. 9. Claims arising from damage or directly occasioned by pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speed. 10. Liability of any nature arising from ownership or use of the device including any illness or injury resulting from it. 11. Intentional damage or abuse of device. CLAIMS PROCEDURE In the event of a claim you must 1. Advise us by telephone within 24 hours on the claim’s hotline number; (+234) 906 254 7071 [email protected] A downloadable version of our claim form may also be found at pms.tanta.com.ng\claim 2. Provide at your own expense a fully completed claim form and all details and evidence as may be reasonably required within 30 days of receipt. We will not proceed with your claim until all required information has been supplied. A downloadable version of Our Claim forms can also be found at https://tantasecure.com/downloads/forms.php and must be submitted together with your Maintenance Card which must include date of purchase, serial / IMEI number of the device and be in your name/or a name registered with us. We will process your claim under the terms and conditions of the plan based on the first reason notified to us. If your claim is not covered by your current plan and you change the reason, we consider this FRAUD and as such will be notified to the appropriate authority. DURATION OF PROTECTION If you have purchased an annual plan it will last for a period of 12 months provided you have paid your premium. If you have purchased a six (6) months subscription it will last for a period of six month and then continue for further monthly periods provided you continue to pay your monthly premiums when due. AUTOMATIC RENEWAL OF YOUR PLAN For subscriptions purchased with a 12-month term we will contact you approximately 14 days before your renewal date and offer to renew your subscription. If we do not hear from you, we will automatically renew your plan to make sure you have continuous cover. For plans purchased with a monthly term we will automatically renew your plan each month unless you advise us otherwise. If we need to make any changes to your plan cover or to the price of your protection, we will provide you with at least 30 days written notice of the change which will be sent to your email address provided by you at the time of purchase of the plan, or to your last known address where there is an unsuccessful email submission. Should you be unhappy with any proposed change being made to your plan, you will have the right to cancel your cover in accordance with this plan wording for a 70% refund. CONDITIONS AND LIMITATIONS 1. This cover provides a limited replacements and repairs per device during each 12-month calendar period of your plan (see repair excess above) 2. Details of any replacement of the device (IMEI/serial number) must be advised to us with proof of purchase in writing or by e-mail to us([email protected]) 3. The device age limit must be less than thirty-six months old at plan inception and supported with a valid proof of identification. 4. Protection under this plan is subject to the payment by direct debit, credit card or POS payment and bank transfer and first-rate payments being up to date other than during the cooling off period. 5. You must be at least 18 years of age at the time of plan inception. 6. This plan will be voidable in the event of fraud non-disclosure or alteration of risk. 7. Any right which would be protected under any other device protection plan COOLING OFF PERIOD You may cancel this plan within 2 days of receiving it by contacting us at the address shown in this plan. Provided no assertion has been made, a full refund of first-rate payment paid by you will be given. CANCELLATION OF YOUR PLAN If you decide that for any reason, this plan does not meet your protection needs, please pass through your cancellation request to [email protected] or alternatively please complete the required details at https://mytanta.com.ng/my_plans. We shall not be bound to accept renewal of any protection and may at any time cancel any protection document by giving 14 days’ notice in writing where there is a valid reason for doing so. A cancellation letter will be sent to you at via email address. Valid reasons may include but are not limited to: 1. Where we reasonably suspect fraud 2. Non-payment of premium 3. Non-compliance with plan terms and conditions 4. You have not taken reasonable care to provide complete and accurate answers to the questions we asked. 5. Where our investigations provide evidence of fraud or a serious non-disclosure, we may cancel the plan immediately and backdate the cancellation to the date of the fraud or the date when you provided us with incomplete or inaccurate information, which may result in your plan being cancelled from the date you originally took it out. If we cancel the plan and/or any additional protections, you will receive a refund of 70% of payments you have paid for the cancelled protections. FRAUD SUBSCRIPTION You must not act in a fraudulent way. If you or anyone acting for you: • fails to reveal or hides a fact likely to influence whether we accept your proposal, your renewal, or any adjustment to your plan; • fails to reveal or hides a fact likely to influence the protection we provide; • makes a statement to us or anyone acting on our behalf, knowing the statement to be false; • sends us or anyone acting on our behalf a document, knowing the document to be forged or false; • makes assertion under the plan, knowing the assertion to be false or fraudulent in any way; or • Makes assertion for any damage you caused deliberately or with your knowledge. If your assertion is in any way dishonest or exaggerated, we will not pay any benefit under this plan or return any payment to you and we may cancel your plan immediately. We may also take legal action against you and inform the appropriate authorities We also reserve the right to provide your details to Law Enforcement Agencies as appropriate. COMPLAINTS PROCEDURE It is our intention to provide you with the best possible service but if you do have any questions or concerns about this protection or the handling of an entitlement, you should in the first instance contact the Customer Relations Manager. The contact details are; Tanta Secure Limited 39 Ladipo Kasumu Street by Morenikeji Street Off Allen Ikeja Lagos Tel: 01-453 6000 Email: [email protected] LAW APPLICABLE TO THE CONTRACT Unless some other law is agreed in writing, this plan is governed by the Laws of the Federal Republic of Nigeria. If there is a dispute, it will only be dealt with in the courts. STATEMENT OF DEMANDS AND NEEDS This product meets the demands and needs of those who wish to protect their device against accidental damage, mechanical defects, liquid damage, and everyday mal functions.