1. DEFINITIONS: “We”, “Us” and “Our” shall mean the obligor of this Protection Plan, “We”, “Us” and “Our” shall mean TantaSecure™, “We”, “Us” and “Our” shall mean Complete Product Care Corp. The aforementioned are located at 39 Ladipo Kasumu Street, Ikeja Lagos, 100281 Nigeria. You may reach Us at 01-453-6000. “You”, “Your” shall mean the individual or entity who purchased this Protection Plan or the individual or entity to whomthisProtectionPlanwasproperly transferredinaccordancewiththeseTermsandConditions. The following terms are used in the Order Summary Protection Plan Price: The price You paid for this Protection Plan. Coverage Start Date: This is the date when coverage starts under this Protection Plan. Waiting Period: This is the amount of time, varying from zero (0) to thirty (30) days, between the Protection Plan purchase date and the Coverage Start Date, during which if any issues occur, they are considered pre-existing conditions and render the item ineligible for coverage under this Protection Plan. A Waiting Period applies to Protection Plans purchased for refurbished items and Protection Plans purchased subsequent to the purchase of Your Covered Product. Any applicable Waiting Period does not affect Your coverage under any manufacturer’s warranty. If during the Waiting Period a pre-existing condition renders the item ineligible for coverage We will cancel Your Protection Plan and provide You with a full refund of the Protection Plan Price. Coverage Term or Term: This is the years of coverage, varying from one (1) to five (5) year(s), You receive under this Protection Plan, starting on the Coverage Start Date which begins after any Waiting Period. The Protection Plan is inclusive of any US manufacturer’s warranty that may exist during the Coverage Term. It does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. The Term of this Protection Plan is extended for the duration of any time that the item is being repaired under this Protection Plan. CoveredProduct orProduct:Theproduct ortypeof product covered bythisProtectionPlan. Coverage Amount: The purchase price of the Covered Product. Coverage Type: This defines the level of coverage You purchased, such as whether Your Protection Plan includes Optional Coverage, such as Accidental Damage from Handling (ADH) coverage. Deductible: The applicable deductible, if any, for claims. 2. COVERAGES AND TERMS: This Protection Plan will cover a mechanical or electrical failure of the Covered Product(s) in subsections A, B, C and D below during normal usage for the Term of this Protection Plan. This Protection Plan is inclusive of any manufacturer’s warranty that may exist during the Coverage Term. It does not replace the manufacturer’s warranty, but provides certain additional benefits during theterm of the manufacturer’s warranty. Replacement partswillbe new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product at Our sole option. This Protection Plan does not cover repair or replacement of Your Product for any of the causes or provide coverage for any losses set forth below in Section 9, “WHAT IS NOT COVERED.” Specific details about Your coverage under this Protection Plan are provided in the Order Summary. For online assistance and hardware troubleshooting tips, visit www.TantaSecure™.com and select the Support option. A. CELL PHONES AND TABLETS: i. ThisProtectionPlan provides coveragefor parts andlabor costs torepair orreplaceYourProduct wherethe problem is the result of a failure caused by: 1. Normal wear and tear; 2. Accidental damage from handling (ADH), such as damage from drops, spills and liquid damage associated with the handling and use of Your Product, if the coverage has been offered and purchased at the time of sale with your Protection Plan; 3. One (1) battery repair or replacement, when the original rechargeable battery is defective as determined by Us and at Our sole discretion. We may requireYouto return your original defective battery to Us to receive a replacement battery; 4. Damaged or defective buttons or connectivity ports located on Your Product; 5. For defective pixels We will match the manufacturer’s warranty for the Term of Your Protection Plan. In theabsenceofamanufacturer’sdeadpixelpolicy,Wewillcoverafailureofthree(3)ormoredefective pixels within a one square inch area of the display; 6. Dust, internal overheating, internal humidity/condensation; 7. Defects in materials orworkmanship; 8. Operational failure resulting from a power surge while properly connected to a surge protector. You may be asked to provide Your surge protector for examination. B. JEWELRY AND WATCH PLANS: i. JEWELRY: ThisProtectionPlan provides coveragefor parts and labor costs to repairthe Jewelry wherethe problem is a result of a failure caused by defects in workmanship and/or materials, including those resulting from normal wear and tear such as: cracks, chips, scratches, dents, kinks, breaks, and thinning. You will be reimbursed for TantaSecure™-authorized repairs to, or replacement of the Jewelry, at Our discretion, when required due to a problem which is not covered under any other warranty, service plan or insurance. ii. WATCHES: ThisProtectionPlan provides coverage for parts and labor costs to repairthe Watch wherethe problem is the result of afailure caused by defects in workmanship and/or materials, including those resulting from normal wear and tear such as: watch band, case, clasp, crown, cracked crystal, inner movement and stem. For watch bandfailure, We may elect to replace either segments of the band,the complete band, orthe watch, at Our discretion. You will be reimbursed for TantaSecure™-authorized repairs to or replacement of the Watch, at Our discretion, when required due to a problem which is not covered under any other warranty, service plan or insurance. C. FURNITURE: i. ThisProtection Plan covers only products used primarily for personal, family or household purposes or in a small office or home office setting. ii. UPHOLSTERED WOOD AND METAL FURNITURE: ThisProtectionPlan provides coverage fordamage due to seam separation; broken hardware and pulls; seam separation of joints and welds; cracks; peeling of veneers; broken hinges, casters, slides, drawer pull/guides or swivels; damaged mechanical elements; scratches; chips; gouges; cracking, warping or peeling of finish due to normal use. The Protection Plan also covers breakage, chips and scratches to glass on tables, desks, wall units and cabinets, and breakage, chipping and/or loss of silvering to mirrors due to normal use or accidental damage. iii. FABRICANDLEATHERCOVERAGE:ThisProtectionPlan provides coveragefordamage due toseparation or peeling of topcoat finish. D. ALL OTHER PRODUCTS: i. ThisProtectionPlan provides coveragefor parts and labor costs torepair orreplaceYourProduct wherethe problem is the result of a failure caused by: 1. Normal wear and tear; 2. Accidental damage from handling (ADH), such as damage from drops, spills and liquid damage associated with the handling and use of Your Product, if the coverage has been offered and purchased at the time of sale with your Protection Plan; 3. One (1) battery repair or replacement, when the original rechargeable battery is defective as determined by Us and at Our sole discretion, if the coverage has been offered and purchased at the time of sale with your Protection Plan; 4. One (1) bulb replacement, replacement of a faulty bulb during the first three (3) years of the Term, if thecoveragehasbeenofferedandpurchasedatthetimeofsalewithyourProtectionPlan; 5. For defective pixels We will matchthe manufacturer’s warranty forthe TermofYourProtection Plan. In the absence of a manufacturer’s dead pixel policy, We will cover: i. Six (6) or more defective pixels for displays up to 17”; ii. Eight (8) or more defective pixels for displays greater than 17”. 6. Dust, internal overheating, internal humidity/condensation; 7. Defects in materials orworkmanship; 8. Operational failure resulting from a power surge while properly connected to a surge protector. You may be asked to provide Your surge protector for examination. 3. OPTIONAL COVERAGES: A. ACCIDENTAL DAMAGE FROM HANDLING(ADH): IfYou were offered and elected to include accidental damage from handling (ADH) as an integral part ofYour coverage, it augments Your Protection Plan by providing additional protection for damage from drops, spills and liquid damage associated with the handling and use of Your Product. ADH does not provide protection against theft, loss, reckless, or abusive conduct associated with handling and use of the product, cosmetic damage and/or other damage that does not affect unit functionality, or damage caused during shipment between You and Our service providers. B. BULB COVERAGE: IfYouwere offeredand electedtoincludeBulb Coverage onYourrear-projectionor DLPTelevision,YourProtection Plan shall also include up to one (1) replacement of a faulty bulb during the first three (3) years of the Coverage Term. You will be responsible for installing the replacement bulb, which We will provide to You in most occurrences. If, at Our discretion, We do not provide You with a replacement bulb, We will reimburse You for thecostofthebulb. Bulb Coveragewillterminateeitherattheend ofthree (3) years orwhenYouhavereceived a replacement bulb or reimbursement for the cost of a replacement bulb from Us, whichever occurs first. You may be required to return the defective bulb to Us. C. BATTERY COVERAGE: IfYou were offered and elected to include Battery Coverage on Your Product, Your Protection Plan shall also includeuptoone(1)battery repairorreplacement duringthefirsttwo(2) years oftheCoverageTerm,whenthe original rechargeable battery is defective as determined by Us and at Our sole discretion. We may require You to return Your original defective battery to Us to receive a replacement battery. Battery Coverage is only available for Covered Products that are new or newly manufacturer refurbished. 4. WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE: File a claim online at www.TantaSecure™.com/claim or call Us toll-free at 01-453-6000 and explain the problem. We will attempt to troubleshoot the problem You are experiencing. If We cannot resolve the problem, You will be directed to an authorized service center. 5. HOW WE WILL SERVICE YOUR PRODUCT: Depending on the Product and failure circumstances, at Our discretion, We will either: A. Repair Your Product, or; B. Provide a cash settlement or a Gift Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or; (2019-1-1) TANTA-STANDARD-A1 C. Replace Your Product with a product of like kind, quality and functionality. 6. PLACE OF SERVICE: AtOurdiscretion,largeitemswillreceiveon-siteservice.Withinfive(5)businessdaysofdeterminingYourProduct requires on-site service, We will assign You an authorized service center technician and arrange to repair or replacetheProduct atYourlocation during normal business hours. If We failto have an authorized service center technician assigned within five (5) business days, We will continue to service Your Product and the cost of Your Protection Plan will be refunded to You at Your request. On-site service may occasionally necessitate the authorized service center technician to bring the Product back to their shop to complete repairs. For shippable items, We will provide a free prepaid shipping label to Our authorized service center for repair, replacement or settlement. You will be responsible for safe packaging and shipment of Your Product. If, upon inspection, Your Product is determined to have experienced a failure which is covered by Your Protection Plan, We will service Your Product, in accordance with Section 5, “HOW WE WILL SERVICE YOUR PRODUCT”, within five (5) days of our authorized service center’s receipt of Your Product. If We fail to repair, payout or replace the Product within five (5) business days of receiving it, We will continue to service Your Product and the cost ofYour Protection Plan will be refunded to You atYour request. If the authorized service center determines Your Product is in working condition or is not covered by Your Protection Plan, We will return Your Product to You or dispose of it at Yourrequest. 7. LIMIT OF LIABILITY: The total amount that We will pay for repairs or replacement made in connection with all claims that You make pursuant to this Protection Plan shall not exceed the Coverage Amount. In the event that We make payments for repairs or replacements, which in the aggregate, are equal to the Coverage Amount, or if We provide a cash settlement reflecting the replacement cost of a new item of equal features and functionality, then We will have no further obligations under this Protection Plan. WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE. 8. YOUR RESPONSIBILITIES: A. Provide Us with a complete copy of proof of purchase. You can send Us a digital copy through my.tanta.com.ngor email it to us at [email protected] We can store it for You, or You can provide such proof of purchase at the time You make a claim. B. Purchase the correct TantaSecure™ Protection Plan for Your Product based on condition, price or purchase location. C. Properly maintain, store and useYour Product according to the manufacturerinstructions. 9. WHAT IS NOT COVERED: A. Anyandallpre-existingconditionsthatoccurpriortotheCoverageStartDateofthisProtectionPlan; B. Intentional damage; C. Lost, stolen, or irretrievableitems; D. Any product that is fraudulently described or materially misrepresented; E. Maintenance, repair, or replacement necessitated by loss or damage resulting from any cause other than normaluse and operation ofthe product in accordance withthe manufacturer’s specifications and owner’s manual, including, but not limited to, exposure to weather conditions, failure to properly clean, maintain or lubricate, operator negligence, misuse, abuse, improper electrical/power supply, improper equipment modifications, attachments or installation or assembly, vandalism, animal or insect infestation, battery leakage, act of nature (any accident caused or produced by any physical cause which cannot be foreseen or prevented, such as storms, perils of the sea, tornadoes, hurricanes, floods and earthquakes), or any other peril originating from outside the product; F. Defects due to the initial installation, assembly or hookup of Your Product; G. Cases wherein the manufacturer acknowledges the existence of a valid manufacturer’s warranty and denies a claim against the manufacturer’s warranty; H. Claims made under any improperly or incorrectly purchased Protection Plan; I. Cosmetic damage to case or cabinetry or other non-operating parts or components which does not affect the functionality of the coveredproduct; J. Television or personal computer monitor screen imperfections, including “burn-in” or burned CRT phosphor; K. Accidental damage, cracked or damaged monitor, laptop or display screens, liquid damage, lost buttons or knobs etc., unless optional accidental damage from handling (ADH) coverage was offered and purchased at the time of sale with Your Protection Plan; L. Projector orrear projection TV bulbs unlessBulb Coverage has been offered and purchased at the time of sale with Your ProtectionPlan; M. Consumer replaceable or consumable batteries unless Battery Coverage has been offered and purchased at the time of sale with Your Protection Plan; N. Consumer replaceable or consumable items such as but not limited to toner, ribbons, ink cartridges, drums, belts, printer heads, belts, blades, strings, trim etc.; O. All equipment intended for heavy commercial or industrial use such as industrial printers or IT equipment; riding mowers or backhoe type products; P. Product(s) with removed or altered serial numbers; Q. Manufacturer defects or equipment failure which is covered by manufacturer’s warranty, manufacturer’s recall, or factory bulletins (regardless of whether or not the manufacturer is doing business as an ongoing enterprise); R. Damage to computer hardware, software and data caused by, including, but not limited to, viruses, application programs, network drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data; S. Failures related to shipping damage, cleaning, preventive maintenance, “No Problem Found” diagnosis, intermittent and non-intermittent issues that are not product failures (such as poor cell phone reception); T. Jewelry or watches that are used or refurbished at the time of purchase; U. Rattan, wicker, plastic, or non-colorfast fabric furniture; or inherent furniture design defects including, but not limited to, natural inconsistencies in wood grains, fabrics, coloring orleathers; fading dueto sunlight; or dustcorrosion;Stains, watermarksorrings onfurniturecausedby consumablebeverages, smoke orother materials deemed by Us to be caustic; V. Stains, water marks or rings on furniture caused by consumable beverages, smoke or other materials deemed by Us to be caustic; W. Items sold in a private sale (e.g. flea market, yard sale, estate sale, craigslist). 10. NO LEMON POLICY: If Your Covered Product has two (2) service repairs completed for the same problem and a third (3rd) repair is needed for the same problem, within any twelve (12) month period, the Covered Product will be replaced with a comparable product or a cash settlement will be provided. The cost of the replacement will not exceed Your Product’s original purchase price. 11. FREE SHIPPING: This Protection Plan covers all shipping charges to authorized service centers during the Coverage Term, including shipping to themanufacturerif the manufacturerdoes not cover shipping charges to theirfacilities. 12. WORLDWIDE SERVICE: The coverage provided in this Protection Plan also applies when You travel outside of the United States. If Your Product needs repair while traveling abroad, You may file a claim online at www.TantaSecure™.com to obtain a claim authorization number. At this time You will be instructed on how to proceed to obtain service and You will also receive a fax number and an email address for You to submit Your service repair invoice to Us after the repair is completed. Once You have obtained Your claim authorization number, You will need to carry Your Productintoa servicecenterandthen submitto Usacopy ofthe detailed servicerepairinvoicethat identifiesYour Product, the claim authorization number, and includes a thorough description of the repair made. This documentation should be faxed or emailed to Us andWe will reimburseYouwithin five (5) business days of receipt ofallnecessary paperwork, provided a covered repair was performed. 13. TRANSFER OF PROTECTION PLAN: This Protection Plan may be transferred at no charge. To transfer this Plan log in to my.tanta.com.ng or contact Us at 01-453-6000 24 hours a day, 7 days a week. 14. CANCELLATION: You may cancel this Protection Plan for any reason at any time. To cancel it, log in to www.TantaSecure™.com or contact Us toll-free at 01-453-6000 24 hours a day, 7 days a week. If You cancel this Protection Plan within the first thirty (30) days after purchase of this Protection Plan You will receive a 80% refund of the Protection Plan Price. If You cancel after the first thirty (30) days from purchase of this Protection Plan, You will receive a 70% refund based on the time remaining on Your Protection Plan. No fees or past claims shall be deducted from the refund and the refund will be sent to You within ten (10) business days from the cancellation request or else a ten percent (10%) penalty per month shall be applied to the refund. We may cancel this Protection Plan at Our option on the basis of nonpayment, fraud, or material misrepresentationbyYou. IfWecancelYourProtectionPlan,Youwillreceiveaproratarefund.IfthisProtection Plan was inadvertently sold to You on a product which was not intended to be covered by this Protection Plan, We will cancel this Protection Plan and return the full purchase price of the Protection Plan to You. Written notice which includes the effective date of cancellation and reason for cancellation, will be mailed to You at least thirty (30) days priortotermination. If We cancel thisProtectionPlan for nonpayment then We will provide notice at time of cancellation. 15. ARBITRATION: Anycontroversy or claimarisingout oforrelatingto thisProtectionPlan, orbreach thereof,will besettledby binding arbitrationin accordance withThe National Insurance Commission. Under this Arbitration provision, We both give up the right to resolve any controversy or claim arising out of or relating to this Protection Plan by a judge and/or a jury. Prior to filing any arbitration, We jointly agree to seek to resolve any dispute between us by mediation conducted by the NAICOM, with all mediator fees and expenses paid by Us. If You are successful in obtaining an arbitration award against us greater than ₦80,000, We agree to pay all arbitrator fees and expenses. We also both agree not to participate as a class representative or class member in any class action litigation, any class arbitration or any consolidation of individual arbitrations against each other. The laws of the Federal Republic of Nigeria govern all matters arising out of or relating to this Protection Plan and all transactions contemplated by this Protection Plan, including, without limitation, the validity, interpretation, construction, performance and enforcement of this Protection Plan. A judgment upon the award rendered bythearbitrator(s) maybeenteredinanycourthavingjurisdictionthereof.Thepartiesspecificallyagree to the binding nature of the arbitration. 16. GUARANTEE: This isnot an insurance policy. Our obligations under this Protection Plan are guaranteed under a reimbursement insurance policy issued by Axa-Mansard Insurance Company. If We fail to pay or provide service on a claim within sixty (60) days after proof of loss has been filed, You are entitled to make a claim directly againstTanta Innovative Limited. 17. ENTIRE CONTRACT: Unless amended by the State Specific Provisions or revised by Us with at least thirty (30) days advance written notice to You, this Protection Plan sets forth the entire contract between the parties and no representation, promise or condition not contained herein shall modify these terms.